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Shipping Policy
Shipping, Delivery & Exchange Policy
Effective Date: 17 October 2026
1. Order Processing Time
* Customized printing orders generally require 5–6 working days to be ready after final design approval and confirmation of the required details.
* Production time may vary depending on product type, order quantity, design complexity, and material availability.
* Sundays and public holidays are not counted as working days.
* Customers are requested to place orders in advance and allow sufficient time for production and delivery.
2. Shipping & Delivery
* Orders will be dispatched after production is completed and the full payment has been received.
* We offer shipping through available courier services, depending on the delivery location.
* Delivery timelines depend on the courier company, destination, weather conditions, and other circumstances beyond our control.
* The estimated delivery date is not guaranteed and may change due to unforeseen delays.
* Customers must provide a complete and accurate shipping address, PIN code, and mobile number.
* Additional shipping charges, if applicable, will be communicated to the customer before order confirmation.
3. Payment Before Dispatch
Mahakal Print follows a 50% + 50% payment policy for customized printing orders.
* 50% payment is required after final design approval.
* The remaining 50% payment is required after printing is completed and before dispatch.
* Product photos and/or videos may be shared before dispatch for reference.
* Cash on Delivery (COD) is not available.
* Orders will be shipped only after the full payment has been received and confirmed.
4. Courier Details & Tracking
* Courier details or tracking information will be shared after dispatch, where available.
* Customers can use the tracking number provided to check their shipment status.
* Courier tracking updates may take some time to appear after the parcel is handed over to the courier company.
* For delivery delays or tracking issues, customers may contact Mahakal Print for assistance.
5. Shipping Delays
Mahakal Print will make reasonable efforts to dispatch orders within the estimated production timeline. However, delays may occur due to:
* Courier service disruptions.
* Weather conditions or natural events.
* Public holidays or regional restrictions.
* Incorrect or incomplete delivery information.
* Other unforeseen circumstances.
If a significant delay occurs, customers may contact our support team for an update.
6. Exchange Policy for Customized Products
As most of our products are specially printed or customized according to customer requirements, exchange requests for change of mind, incorrect information supplied by the customer, or customer-approved design errors will generally not be accepted.
Before approving the final design, customers should carefully check:
* Spelling and text.
* Logo and image placement.
* Product size and specifications.
* Quantity and other printing details.
* Approved design and colours.
Once the design has been approved, changes may not be possible.
7. Damaged, Defective or Incorrect Products
If you receive a product that is damaged in transit, defective, or materially different from the approved order due to an error attributable to Mahakal Print, please contact us as soon as possible.
To help us investigate the issue:
* Contact us within 48 hours of delivery, where reasonably possible.
* Share clear photographs or a video showing the product and the issue.
* Keep the original packaging until the issue has been reviewed.
* Provide your order number and a description of the problem.
We will review the claim and, where appropriate, offer a replacement, reprint, refund, or another suitable resolution in accordance with applicable law.
The 48-hour reporting request helps us investigate promptly and does not limit any statutory consumer rights.
8. Return & Exchange Conditions
* Products must be returned or exchanged only after our support team has reviewed and approved the request.
* Do not send products back without receiving return instructions.
* If the issue is verified as our production error or a transit-related defect, we will communicate the appropriate resolution and applicable shipping arrangements.
* Minor colour variations between digital designs and printed products may occur. However, material defects or significant deviations from agreed specifications will be reviewed individually.
* Refunds, replacements, and exchanges remain subject to applicable consumer protection laws.
9. Incorrect Address or Failed Delivery
Customers are responsible for providing correct shipping details when placing an order.
If delivery fails due to an incorrect address, an unavailable recipient, or other customer-related circumstances, additional shipping charges may apply for reshipment, where permitted by law and communicated to the customer.
10. Contact for Shipping & Exchange Support
For shipping updates, delivery concerns, damaged products, or exchange requests, please contact:
Mahakal Print
Location: Indore, Madhya Pradesh, India
Mobile: 8827347439
Please keep your order number and relevant photographs or videos ready when contacting our support team.
11. Policy Updates
Mahakal Print may update this policy from time to time. The latest version will be published on our website.
12. Acceptance of Policy
By placing an order, customers acknowledge this Shipping, Delivery & Exchange Policy, subject to applicable laws and consumer rights.