Effective Date: 17 October 2026

1. Introduction

Welcome to Mahakal Print. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us regarding our printing services.

By using our website, you acknowledge this Privacy Policy, subject to applicable laws.

2. Information We Collect

When you place an order or contact us, we may collect the following information:

* Personal Information: Name, mobile number, email address, and billing or shipping address.
* Order Information: Product details, quantity, approved designs, logos, images, printing specifications, and customization requirements.
* Payment Information: Payment status, transaction ID, payment date, and other necessary transaction details.
* Communication Information: Messages, emails, and other communications related to your orders and customer support.
* Technical Information: Basic device, browser, website usage, and diagnostic information where collected through our website or service providers.

We collect only the information reasonably necessary to provide our services, process orders, and comply with legal obligations.

3. How We Use Your Information

We may use your information for the following purposes:

* To process and confirm your orders.
* To prepare designs and manufacture customized printed products.
* To communicate with you regarding design approval, payment, production, and delivery.
* To share product photos or videos before dispatch, where applicable.
* To arrange shipping and provide courier tracking details.
* To respond to customer complaints and payment-related queries.
* To prevent fraud, maintain business records, and comply with applicable laws.
* To improve our website, customer service, and ordering process.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

4. Payment Information & Security

Payments made through our website may be processed by third-party payment gateways or service providers.

We may receive transaction details such as payment status, amount, and transaction reference numbers. We do not intend to collect or store your UPI PIN, card PIN, banking password, or OTP.

Payment information is handled according to the applicable payment provider’s privacy and security practices. Customers should never share confidential banking credentials with anyone claiming to represent our business.

5. Sharing of Information

Mahakal Print does not sell or rent customers’ personal information to third parties.

We may share necessary information with:

* Courier and Shipping Partners: To deliver your orders.
* Payment Service Providers: To process payments and verify transactions.
* Website and Technology Providers: To operate, maintain, and secure our website.
* Professional Advisers or Authorities: Where reasonably necessary to comply with legal obligations, resolve disputes, or prevent fraud.

Information shared with service providers should be limited to what is reasonably necessary for the relevant purpose.

6. Customer Designs, Logos & Uploaded Files

Customers may provide logos, photographs, artwork, text, and other files for customized printing.

* These files are used to fulfil the customer’s order and related support requirements.
* Customers should ensure they have the necessary rights or permissions to provide the materials for printing.
* We will take reasonable steps to protect customer files from unauthorized access or disclosure.
* Customer designs and files will not be used for public promotion or marketing without appropriate permission, unless otherwise permitted by law.
* Files may be retained for a reasonable period for order records, reprints, customer support, or legal requirements and then deleted when no longer needed, subject to applicable law.

7. WhatsApp, Phone & Email Communication

Mahakal Print may contact customers through phone calls, WhatsApp messages, SMS, or email for order confirmation, design approval, payment reminders, production updates, and delivery information.

Customers should verify that communications requesting payments come from our official contact details. We will never ask customers to disclose their UPI PIN, OTP, card PIN, or banking password.

8. Cookies & Website Technologies

Our website may use cookies or similar technologies to maintain website functionality, understand website usage, improve performance, or remember preferences.

Third-party tools integrated into our website may also collect technical information according to their own policies. Where required, we will obtain consent or provide appropriate cookie controls.

Customers may manage cookies through their browser settings, although disabling certain cookies may affect website functionality.

9. Data Storage & Retention

We retain customer information only for as long as reasonably necessary for order fulfilment, customer support, accounting, legal compliance, dispute resolution, and legitimate business purposes.

Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or make it unusable, where appropriate.

10. Data Security

Mahakal Print takes reasonable technical and organizational measures to protect customer information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We will handle security incidents in accordance with applicable legal requirements.

11. Customer Privacy Rights

Subject to applicable law, customers may request to:

* Access information held about them.
* Correct inaccurate personal information.
* Request deletion of personal information that is no longer required to be retained.
* Withdraw consent where processing is based on consent.
* Raise concerns or complaints about how their information is handled.

Certain information may need to be retained to meet legal obligations, maintain transaction records, or resolve disputes.

To make a privacy-related request, please contact Mahakal Print using the details provided below.

12. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, courier tracking pages, or other external services.

We do not control the privacy practices of these third parties. Customers are encouraged to review the applicable privacy policies before sharing information with them.

13. Children’s Privacy

Our website and printing services are not specifically directed at children. We do not knowingly collect children’s personal information for unrelated purposes. Where applicable, we will handle children’s data in accordance with relevant legal requirements.

14. Changes to This Privacy Policy

Mahakal Print may update this Privacy Policy from time to time to reflect changes in our services, website functionality, or legal requirements.

The updated version will be published on this page along with the revised effective date.

15. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us using the following details:

Business Name: Mahakal Print

Location: Indore, Madhya Pradesh, India

Mobile Number: 8827347439

For privacy-related requests, please contact us through the mobile number listed above.

We will make reasonable efforts to respond to privacy-related requests within the time required by applicable law.

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Your privacy matters to us. Thank you for trusting Mahakal Print with your printing requirements.