1. Order Confirmation

All orders are processed according to the payment terms mentioned below. Customers are requested to carefully review their order details, product specifications, quantity, design, and delivery information before confirming the order.

2. Payment Terms – 50% + 50%

* 50% Advance Payment: The customer must pay 50% of the total order amount after approving the final design.
* Remaining 50% Payment: The balance 50% must be paid after printing is completed and before the order is dispatched.
* We will share photos and/or a video of the printed products for the customer’s reference before dispatch.
* The order will be dispatched only after the full payment has been received and confirmed.

3. Cancellation Policy

Once the design has been approved and the order has entered production, cancellation requests will generally not be accepted because the products are customized according to the customer’s requirements.

If an order is cancelled after design approval, the advance payment may be retained to cover design, production, material, and other costs incurred, subject to applicable law and the circumstances of the order.

4. Payment Deducted but Order Not Confirmed

If an amount has been deducted from your bank account, UPI, debit card, or another payment method but has not been received or confirmed on our side, please allow 48–72 hours for the transaction status to update.

If the amount is not credited or refunded within this period, please contact your bank or payment service provider with the transaction ID. You may also contact our customer support team for assistance.

5. Refund Policy

Payments for confirmed customized printing orders are generally non-refundable in cases of customer cancellation or a change of mind.

Refunds may be considered in cases of verified payment failure, duplicate payment, or other eligible circumstances, including where required by applicable law. Approved refunds will be processed according to the applicable payment provider’s procedures.

6. Incorrect Order Details

Customers are responsible for providing accurate order details, including product specifications, quantity, shipping address, contact information, and approved design.

Please verify all details carefully before approving the design and proceeding with payment.

7. Customized & Printed Products

All printed products are manufactured according to the customer’s approved design and specifications.

* No Cash on Delivery (COD): COD is not available. All orders must be paid for according to our 50% + 50% payment policy before dispatch.
* Once the design is approved, changes may not be possible.
* Minor colour variations may occur between the approved digital design and the final printed product.
* A production time of approximately 5–6 working days may be required, depending on the product and order quantity.
* Any verified defect or production error attributable to us will be reviewed and addressed in accordance with applicable law.

8. Product Photos, Videos & Courier Details

After printing is completed, we will share photos and/or a video of the finished products with the customer whenever applicable.

Once the remaining 50% payment is received and confirmed, the order will be dispatched. Courier details or tracking information will be shared after dispatch, where available.

Photos and videos are provided for reference and do not replace the customer’s rights regarding defective products or material discrepancies.

9. Payment Security

All payments must be made through the payment methods provided on our website or officially communicated by our business.

Customers should never share their UPI PIN, OTP, card PIN, or banking password with anyone claiming to represent our business.

10. Order & Delivery Updates

Order processing and delivery timelines may vary depending on product availability, customization requirements, production workload, holidays, and courier services.

Customers are requested to allow sufficient time for production and delivery when placing an order.

11. Customer Support

For payment-related queries, order assistance, production updates, or transaction issues, please contact our customer support team through the contact details provided on our website.

12. Policy Updates

We reserve the right to update these Payment Terms & Conditions when necessary. Any updated policy will be published on our website.

13. Acceptance of Terms

By placing an order, approving the final design, and making payment, the customer acknowledges that they have read and understood these Payment Terms & Conditions, subject to applicable laws and consumer rights.

Thank you for choosing us for your customized printing requirements.